Privacy policy

Definition of Personal Information

In this privacy policy, "personal information" refers to data as defined in the Privacy Act. Personal information includes any information that identifies you or could potentially identify you.

Purposes of Collecting Personal Information

We collect certain personal details from you to deliver our services and products efficiently. Without obtaining your identifying information upon joining us, we may be unable to provide the products and services you seek. Additionally, we might need to gather supplementary personal information to manage your account and sustain the provision of our products and services.

Types of Personal Information Collected

The data we collect about you varies depending on the products and services you utilise and whether you are a customer, job applicant, or a member of the public. It may encompass:

• Your name, date of birth, contact details and your physical address where we are required to provide services.
• Your identification documents, such as driver’s licence or other forms of ID Information pertinent to validate your ID against requirements by the Australian Government to provide services.
• Your preferences regarding products, services, or lifestyle activities, and how you utilise our offerings.
• Details about your account, including passwords and usernames Information provided directly or indirectly through online interactions.
• Details from surveys you participate in.

We might also need to collect personal information about authorised representatives appointed concerning your account. In such cases, you must inform them about this Privacy Policy and ensure you have their appropriate consent to provide their personal information to us.

Additionally, some of the information we collect may be sensitive, such as details regarding your health, race, ethnic origin, religious beliefs, or biometric information. If we require this type of information, we will seek your permission, unless otherwise permitted or required by law.

Information Regarding Your Usage of Our Products and Services:

We may also collect:

Phone numbers you call or send messages to Phone numbers from which you receive calls and messages Timestamps, durations, and locations of calls and messages Information about service levels you receive, including network issues Data regarding your usage of our services, such as network utilisation, operating systems, app usage, interactions with call centres, webchat services, and visits to our stores Websites visited and online searches conducted, including browsing durations and locations For further details, please refer to the section "How we use online identifiers" below.

Methods of Collecting Personal Information

We collect your personal information when you:

• Provide information through account application forms, order forms, or service inquiry forms
• Make purchases or avail services through our website
• Subscribe to newsletters, alerts, or other services
• Participate in competitions, prize draws, or surveys
• Interact with our websites, online stores, or social media pages
• Utilise our apps or online portals
• Browse external websites or conduct online searches using your device
• Access external pages through our ZenSim App.
• Apply for employment at ZenSim.

Information Obtained from Other Sources

We may collect personal information from:

• Credit reporting agencies, law enforcement agencies, and other government entities
• Service providers and entities to whom we may disclose your personal information.
• Your authorised representatives or legal advisors
• Publicly available sources like market research providers
• We may also acquire information through other means and will take reasonable steps to notify you if we do so.

Utilisation of Online Identifiers

We may employ cookies and other online identifiers to gather information about your interactions with our websites, applications, communications, products, and services. Cookies are small text files stored in your browser and mobile app. They assist us in understanding how we can enhance the relevance of our online products to you. We may utilise persistent cookies to record your visits and preferences, facilitating personalised experiences and targeted communication. Additionally, cookies and other online identifiers help us analyse traffic patterns, track website visits, and improve our online offerings. You can adjust your browser settings to manage cookies. We may also log your IP address to discern trends, administer the website, track user movements, and obtain demographic information.

Utilisation of Personal Information

We may employ your personal information and usage data for various purposes, including but not limited to:

Offering customer and technical support

• Communication and administration, including notifications about product or service changes, identity verification, billing, account management, debt recovery, addressing inquiries or complaints, and assessing financial hardship applications
• Identifying your location for emergency alerts Marketing and communications, including promotional messages about ZenSim products and services, tailored offers based on your usage patterns, and marketing communications from third-party companies if you have opted in
• Improvement and analytics, such as market analysis, research, campaign effectiveness evaluation, product and service development, network enhancement, and understanding customer behaviour, demographics, and interests
• Sharing de-identified and anonymized data with select partners for analytical purposes
• Staff training Network security and fraud prevention, including monitoring network usage patterns and conducting internal investigations
• Compliance with legal obligations and industry standards
• For certain purposes, we will seek your consent before utilising your personal information.

Direct Marketing Communications

We may send you direct marketing messages pertaining to:

• Products, services, discounts, competitions, and promotions offered by ZenSim
• Offers or promotions tailored to your product and service usage patterns
• Products and services of third-party companies if you have opted in to receive such information

These marketing communications may be disseminated through various channels, including telephone, post, and electronic messages. By engaging with us, you consent to receiving marketing material through these channels. You have the option to opt out of receiving marketing material at any time. If you choose to opt out, you may do so through the designated opt-out methods will be made available to you with each direct marketing communication.