Okay, so...
WTF is
eSIM?
Gone are the days of poking around for a SIM card slot, imagine a SIM card without the fiddly physical bit – that's an eSIM! It's all digital and installed with the click of a button in the ZenSim app.
Instant activation
Installed onto your phone with the click of a button, you'll be up and running in minutes, not days.No physical SIM card
An eSIM is a digital version of a SIM card. Instead of having a physical SIM card that you need to put into your phone, the info is transmitted directly to your device through the air.SIM Flexibility
Love to travel? eSIMs let you switch between SIMs instantly. You can have multiple eSIMs on the same phone and switch between them at the click of a button.
Trust the process
How it works
Our eSIMs are digital, instant, and a breeze to manage. You can also switch between eSIMs with just a click – welcome to the future of hassle-free mobile.
1. eSIM-compatible? Let's find out
Before diving into the eSIM world, let's make sure your phone's on board. Our has all of the answers.
2. Choose a plan, get the app
Next up, grab your favourite ZenSim mobile plan, and then download our ZenSim app (coming soon).
3. Login and activate eSIM
We'll shoot you an email with your login details. Hop into the app, hit the 'Activate now' button, and boom – you're all set!
4. Bringing your old number along?
No worries! Once the transfer's sorted, your activated eSIM will fire up automatically. Zero downtime, zero stress.
The nitty gritty
eSIM FAQs
An eSIM, or embedded SIM, is a digital SIM card installed directly on your mobile device. It works exactly the same as a normal physical SIM card by allowing your mobile device to connect to our mobile network.
• eSIMs can be remotely purchased activated, making it convenient without the need for waiting for a physical SIM to be delivered or purchased.
• Most mobile devices can store multiple eSIMs simultaneously, allowing for easy network switching, especially when overseas, without the need for switching your physical SIM card.
• eSIMs employ robust encryption and authentication protocols, reducing the risk of SIM card-related fraud and unauthorised access.
• With eSIMs, the activation process is more straightforward, as it eliminates the need for physical distribution and manual installation of SIM cards. And when you’re activating a new number, you can be using it within minutes.
• And most importantly, eSIMs reduce the need for entire physical SIM card production and distribution, contributing to our more sustainable and eco-friendly approach to mobile technology.
Unfortunately not all devices support the use of an eSIM. It depends on the manufacturer and model. However, an increasing number of newer smartphones, tablets, smartwatches, and other connected devices are eSIM compatible. Our has all of the answers.
Most Australian mobile providers will provide you with a way to activate your new eSIM directly on the device, often without needing to visit a physical store. Either by scanning a QR code, or using their app. In the event you want to switch to us or away from us, just provide the mobile provider with your current number and required ID at checkout.
Yes, most phones with eSIM capability also have a physical SIM card slot. This allows you to use both (even at the same time), providing flexibility in how you manage your mobile connections. In addition, you can have multiple eSIMs installed on your device at any time. .
Yes, eSIM technology utilises advanced encryption and authentication protocols, making it highly secure. It's designed to resist hacking attempts and provide a safe platform for mobile communications. Additionally, once an eSIM has been allocated to a phone, it cannot be used again; where a physical SIM can easily be moved between devices.
Not at the moment. In the event you have a new phone, you’ll need to get a new eSIM provided. This is easy to do so don’t worry! Just download our app, and press the ‘Replace my eSIM’ function’ and you’ll be back up in no time.
Yes, eSIM technology does not affect mobile reception or signal. The quality of your connection depends on the network coverage in your area, which is independent of the type of SIM card you use.
